| Deposit and Cancellation Information |
Terms and Conditions
Fairbairn House is a small private boutique establishment for discerning travelers. Wherever possible we will try to be flexible to assist guests to have an enjoyable and relaxing stay with us.
• Check In/Out - Guests may check in between 2pm and 9pm, unless by special arrangement. Check out by 10.30am.
• We have a minimum two night stay.
• Guests will take all reasonable care of the house and its contents, and are responsible should any damage occur.
• The East Wing is not suitable for children.
• Sorry but we are not able to accommodate animals.
• Smoking is only allowed in some of the outside open air areas.
• Parking for guests is provided on site.
• Transfers to and from Taupo Airport and township can be arranged.
Payment Policy
• Prices are in New Zealand dollars.
• A deposit equal to the full booking amount may be required. The deposit will be refunded according to the cancellation policy.
• Payments by credit card, internet banking, cash or cheque.
Cancellation Policy
We understand that circumstances can change and may require dates to be altered or a booking cancelled. As a small establishment this can impact on us significantly, particularly if at relatively short notice. Therefore our cancellation policy is as follows:
• If the booking is cancelled more than 28 days before arrival there is no cancellation charge.
• If the booking is cancelled 14 to 28 days before arrival then a charge equal to 25% of the stay will be made.
• If the booking is cancelled less than 7 days before arrival then a charge equal to 50% of the stay will be made.
• In the event of a no show or booking reduction (after arrival date) no refund will be given.
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